Returns & Exchanges
We want you to be totally comfortable, which is why we offer a 30-day return window for all unworn and unwashed items. If your first pair of underwear doesn't fit quite right, our 'First Pair Guarantee' has you covered for a full refund or exchange.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase.
Select Your Items
Choose the items you wish to return or exchange and tell us the reason so we can improve your future fit.
Print & Pack
Download your prepaid shipping label, secure the items in their original packaging, and drop the package off at any authorized carrier location.
Get Refunded
Once our warehouse receives and inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing